1. 7-day right of return
Our return periods apply from date of shipment or collection. The date of the postmark or the date on which the item is personally returned applies.
Subject to the below-listed limitations, all products purchased may be returned within 7 calendar days.
2. No right of return
Unfortunately, we cannot accept the following returns:
- Damaged products (with the exception of transport damage).
- Products that are not in their original packaging.
- Products that do not include all accessories.
- Health & Hygiene products (face masks, respirators, disinfectant etc.).
3. Refund value
Provided that a product can be returned, the following refund regulations apply:
Full refund at purchase price
The product is in its sealed, undamaged original packaging
Deduction depending on product condition (10% or minimum deduction of CHF 10.–)
The product has been opened or used (exceptions: see 2.)
Products with damaged packaging
4. Return shipping costs
Postal charges for the return shipment of products are generally borne by the sender. The following exceptions apply:
- The product received is incorrect
- The product received was not ordered